Contact us
Email: support@rushd.coach
We reply within 2 business days.
Write to us about anything: signing in, your coaching practice, billing, live webinars, or connecting your Zoom account.
So we can help you faster, please include:
- The email address you sign in to Rushd with
- Whether you are a coach or a client
- What you were trying to do, and what happened instead
- The time it happened and your time zone
- A screenshot of any error message, if you have one
Help with the Zoom app
If something isn't working with Zoom, please check these first:
- "Connect Zoom" doesn't finish. Make sure you are signed in to Zoom in the same browser, and approve the access Rushd asks for on Zoom's page.
- "Your Zoom connection has expired." Go to Account in the Coach Console and press Reconnect Zoom.
- A webinar link is refused when you save. The link must be for a meeting you created in the same Zoom account you connected to Rushd. The email of the connected account is shown under Account.
- Members are waiting and can't get in. Members can join only once you are in the meeting as host. Start it from the Zoom app, or press Host on Zoom on the webinar's page in the Coach Console.
- The meeting ends after 40 minutes. That is Zoom's limit on its free plan. A paid Zoom plan removes it.
For how to add, use, and remove the app, see the Rushd for Zoom guide.
If none of this helps, email support@rushd.coach and mention Zoom in the subject.
Privacy and your data
To ask about your personal data, or to have it deleted, email support@rushd.coach. You can read how we handle data in our Privacy Policy and the rules for using Rushd in our Terms of Service.
Mailing address
Rushd
6469 Almaden Expy, San Jose, CA 95120, United States