Rushd

1. Introduction

Rushd (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you use our data products and services through the Rushd Marketplace and other platforms (“Services”).

This Privacy Policy applies to personal information we collect:

Through our website and online services
When you access our data products on marketplace platforms
During communications with our support team
Through business interactions and partnerships

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

Account Information:

Name and contact information (email address, phone number)
Company name and business information
Account credentials and authentication data

Communication Data:

Information in communications with our support team
Feedback, questions, and support requests
Business correspondence and meeting notes

Service Usage Data:

Data product access requests and usage patterns
API usage and integration details
Custom configuration and preferences

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

Technical Information:

IP address and device identifiers
Browser type and version
Operating system and device information
Access times and duration of use

Usage Analytics:

Pages visited and features accessed
Data product download and query statistics
User interaction patterns and preferences
Performance metrics and error logs

2.3 Information from Third Parties

We may receive information about you from:

Marketplace Platforms:

Account verification data from Rushd Marketplace
Transaction and billing information
Usage statistics and analytics

Business Partners:

Contact information from referral partners
Verification data for enterprise accounts
Integration and API usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

Provide access to our data products and services
Process transactions and manage subscriptions
Deliver customer support and technical assistance
Maintain and improve service functionality

3.2 Communication

Respond to inquiries and provide customer support
Send important service updates and notifications
Provide information about new products and features
Conduct business communications and relationship management

3.3 Analytics and Improvement

Analyze usage patterns to improve our services
Develop new data products and features
Monitor system performance and security
Conduct research and data analysis for service enhancement

3.4 Legal and Compliance

Comply with applicable laws and regulations
Protect against fraud and security threats
Enforce our Terms of Service and other agreements
Respond to legal requests and proceedings

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

Contract: Processing necessary to provide services you’ve requested
Legitimate Interest: Analytics, service improvement, and business communications
Legal Obligation: Compliance with applicable laws and regulations
Consent: Marketing communications and optional features (where applicable)

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

Cloud hosting and data storage
Payment processing and billing
Customer support and communication tools
Analytics and performance monitoring
Security and fraud prevention

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Marketplace Platforms

We share necessary information with marketplace platforms (such as Rushd) to:

Process transactions and manage subscriptions
Provide customer support and resolve issues
Comply with platform policies and requirements
Enable platform features and functionality

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to appropriate protections.

5.4 Legal Requirements

We may disclose your information when required by law or in response to:

Valid legal process or government requests
Protection of our rights and property
Investigation of fraud or security issues
Protection of user safety and security

5.5 Aggregate and De-identified Data

We may share aggregate, statistical, or de-identified information that does not identify you personally for research, analytics, and business purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and support your account
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Pursue legitimate business interests

Specific Retention Periods:

Account information: Duration of account plus 7 years for business records
Communication data: 3 years from last interaction
Usage analytics: 2 years for service improvement purposes
Legal compliance data: As required by applicable laws

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement comprehensive security measures to protect your personal information:

7.1 Technical Safeguards

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and penetration testing
Intrusion detection and monitoring systems

7.2 Physical Security

Secure data center facilities with restricted access
Environmental controls and monitoring
Backup and disaster recovery procedures

7.3 Administrative Controls

Employee training on data protection
Background checks for personnel with data access
Incident response and breach notification procedures
Regular policy reviews and updates

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format
Understand how your information is being used

8.2 Correction and Updates

Correct inaccurate or incomplete information
Update your account details and preferences
Request verification of data accuracy

8.3 Deletion and Restriction

Request deletion of your personal information
Restrict certain types of processing
Object to processing based on legitimate interests

8.4 Communication Preferences

Opt out of marketing communications
Manage email and notification preferences
Control how we contact you

To exercise these rights, please contact us using the information provided in Section 13.

9. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including the United States. We ensure such transfers comply with applicable data protection laws through:

Standard Contractual Clauses: EU-approved contractual terms
Adequacy Decisions: Transfers to countries with adequate protection
Additional Safeguards: Technical and organizational security measures

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember your preferences and settings
Analyze usage and improve our services
Provide personalized content and features

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how you use our services
Preference Cookies: Remember your settings and choices
Security Cookies: Detect and prevent security threats

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices or services
Updates to applicable laws and regulations
Feedback from users and stakeholders
Security and technology improvements

We will notify you of material changes by:

Posting an updated version with a new “Last Updated” date
Sending email notifications to registered users
Providing prominent notice on our website
Obtaining consent where required by law

13. Data Protection Officer and Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Rushd Privacy Team

Email: info@rushd.coach

For EU/EEA Users:

Data Protection Officer: info@rushd.coach